Helpdesk & IT Support Los Angeles, California
ProLink's Helpdesk and IT Support Los Angeles team is available 24/7 to respond to any issues and address any problems that our clients may be facing. Our award-winning ticketing system allows clients to create, monitor and track trouble tickets submitted to us at any time and can monitor our response around the clock.
Each trouble ticket is routed to the appropriate support provider team. The tech support professionals will quickly be able to look at the predefined profiles of each user that we assist to find necessary device and other information as well as accessing previous notes from past colleagues who have been involved in assisting the user. What makes us one of the top managed services providers is how quickly our desk support gets involved and resolves the issue at hand. Once a trouble ticket is settled and closed, the originator can still reopen the ticket if the issue resurfaces to avoid creating an entirely new ticket for the same problem. Our team at support services Los Angeles will be happy to assist as many times as needed.
24/7 Helpdesk Services
Desktop & IT Support LA
Dedicated Support Team at Your Fingertip
At ProLink, our Helpdesk and Support team guarantees to respond to any issue as quickly as possible and can be reached via phone, e-mail, chat or instant messaging. The ticketing system of our Los Angeles IT support company is profile based, itemizing all devices and resources of each user to help facilitate support as fast as possible.
At ProLink, we strongly believe in managing our clients through dedicated teams of engineers who are familiar with each user, the company network and the culture of each company we manage. This has proven to be a very successful method where our clients recognize and work with the same professionals day after day without having to get familiar with a new person each time they need support.
CONTACT US FOR A FREE CONSULTATION & A FREE I.T. ASSESSMENT
One of ProLink's experienced technology consultants will discuss your needs and help to identify service & support options tailored specifically towards your business.