Helpdesk & Desktop Support

Helpdesk & IT Support Los Angeles, California

ProLink's Helpdesk and IT Support Los Angeles team is available 24/7 to respond to any issues and address any problems that our clients may be facing. Our award-winning ticketing system allows clients to create, monitor and track trouble tickets submitted to us at any time and can monitor our response around the clock.

Each trouble ticket is routed to the appropriate support provider team. The tech support professionals will quickly be able to look at the predefined profiles of each user that we assist to find necessary device and other information as well as accessing previous notes from past colleagues who have been involved in assisting the user. What makes us one of the top managed services providers is how quickly our desk support gets involved and resolves the issue at hand. Once a trouble ticket is settled and closed, the originator can still reopen the ticket if the issue resurfaces to avoid creating an entirely new ticket for the same problem. Our team at support services Los Angeles will be happy to assist as many times as needed.


24/7 Helpdesk Services

  • Entirely US-based cloud services
  • Live Phone Support 24/7
  • Chat, Email and Ticket-based Support
  • Remote and On-site Helpdesk
  • Dedicated Export Support Staff
  • Rapid Respond Time
  • Skilled Emergency Team
Desktop Support

Desktop & IT Support LA

  • System Performance and Health Monitoring
  • Continuous System Maintenance
  • Disk and Storage Management
  • Application Management
  • Management of Updates, Service Packs, Patches & Hotfixes
  • Recovery Management
  • Hardware Maintenance
  • Anti-Virus Management
  • Manage Functional levels of business applications
  • Operating Systems Installation and Repair
  • Printer Accessibility Management
  • Remote Access Management
  • User Profile Management
Dedicated Support Team at Your Fingertip

Dedicated Support Team at Your Fingertip

At ProLink, our Helpdesk and Support team guarantees to respond to any issue as quickly as possible and can be reached via phone, e-mail, chat or instant messaging. The ticketing system of our Los Angeles IT support company is profile based, itemizing all devices and resources of each user to help facilitate support as fast as possible.

At ProLink, we strongly believe in managing our clients through dedicated teams of engineers who are familiar with each user, the company network and the culture of each company we manage. This has proven to be a very successful method where our clients recognize and work with the same professionals day after day without having to get familiar with a new person each time they need support.


Natura Water - Marian Summers

Marian Summers

Natura Water

ProLink's team saved us from I.T. problems when we were starting our company. They are fast and easy to work with. Working with ProLink has minimized our downtime; They also helped us streamline our ticketing system.

Fabritec- Kevin McFinley

Kevin McFinley


ProLink has been our partners for the past 8 years and have a good working relationship with them. They are a very reliable I.T. Company to work with.


One of ProLink's experienced technology consultants will discuss your needs and help to identify service & support options tailored specifically towards your business.

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